Ticket
Introducing tickets: A ticket is a package that will be delivered to the customer by an driver. Depending on the situation, the ticket will be delivered on any given day. The admin creates the ticket and it is assigned to a route, then delivered to the customer by the company's driver.
1. Add new ticket
Adding a new Ticket is the first step towards delivering excellent customer service. In this guide, we'll walk you through the steps to add a new Ticket.
Steps to Add New Ticket:
Step 1: Click on the 'Add New Ticket' button.
This will open up a form where you can enter the required information.
Step 2: Fill in all the necessary details in the form.
- Schedule Date (optional): Choose the date on which you want the Driver to deliver the ticket to the customer.
- Ticket Number: You can choose from three options - Automatic, Manual, and Invoice.
- Select Route (optional): If you want the ticket to be assigned to a route that already exists on that day, select it here. Otherwise, leave it blank and assign it later.
Both the routes and tickets will have the same Schedule Date. If you create a ticket without a Schedule Date, no routes will be displayed
You can choose not to assign this ticket to any route by selecting the "Select Route" option.
- Customer's Name: Select the name of the customer who has placed the order.
- Customer Delivery Address: Enter the address where the order needs to be delivered.
Invoice (optional): If you choose Invoice as the Ticket Number, enter the invoice details.
Label (optional): Assign a label to the ticket for easy classification.
Description (optional): Enter any additional information about the ticket.
Send Notification: Check this box if you want the customer to receive a notification on the Lumyri Customer app on their phone.
Step 3: Click on the Create Ticket button to save.
By following these simple steps, you can easily add a new Ticket and ensure the timely delivery of customer orders.
2. Update ticket
You can edit a ticket if it has not been shipped or if shipping has failed.
Step 1: Click on the 'Edit' button to make changes to the ticket.
You can find the Edit button on the following screens:
- List of all tickets that have not been assigned to a route.
- Editing tickets that have been assigned to a route.
- Editing tickets for failed deliveries.
Step 2: Fill in all necessary information in the form.
Step 3: Click Save to save the changes.
3. Delete ticket
Please note that deleting a ticket cannot be undone.
You can delete a ticket by following the below steps.
Step 1: Click on the checkbox to select the tickets that you want to delete.
Step 2: Click on the "Delete" button.
Step 3: Click on the "Delete" button to confirm the deletion.
A confirmation window will then be displayed.
